Classify and route
Ticket category, priority, escalation signals, routing notes, and other structured read-only decisions.
// focused design-partner program
Bring one expensive agent workflow.
We will help you instrument it, observe real traffic, identify repeatable work, and leave you with a decision-ready evidence packet. During the observe phase, your configured provider remains the response source.
Design partners collaborate directly with the Punk team. Participation, scope, timing, and any commercial terms are agreed before the pilot begins. No customer result is implied by joining.
// best first workloads
Narrow enough to measure. Important enough to matter.
We prioritize workflows with meaningful repetition, reviewable outcomes, and a clear operational owner.
Summarize records
Read authorized CRM or support context and produce a consistent internal brief for a human operator.
Repeat research
Stable read-only tool plans where fresh source data matters but the planning work repeats.
Not a first-pilot fit: payments, account deletion, production deployments, legal commitments, unreviewable creative work, or workloads too novel to establish a baseline.
// pilot sequence
A week built around decisions.
Exact timing depends on traffic volume and technical access. The sequence below is the working plan, not a promise that every workload will produce an optimizable route.
Scope and baseline
Name the request, output, owner, volume, cost, latency, review method, and tool side effects. Separate known measurements from estimates.
Connect in observe mode
Route compatible traffic through Punk and pin app, agent, and pseudonymous subject identity. The live provider remains the source of truth.
Review traffic quality
Confirm traces, cost data, route explanations, identities, and tool declarations are complete enough to support a decision.
Inspect opportunity
Segment repeated patterns and eligible routes. Report ghost savings separately from realized savings and flag evidence gaps plainly.
Choose the next experiment
Stay observe-only, replay a candidate, begin shadow comparison, or conclude the workload should remain live.
// what each side brings
A working partnership, not a logo exchange.
Your team
- A workflow owner who can judge acceptable output
- A technical owner for the connection
- Representative traffic or approved historical examples
- A tool inventory and data/security constraints
- Fast feedback on mismatches and operator usability
The Punk team
- Integration and identity guidance
- Traffic, route, and evidence review
- Conservative savings methodology
- Replay/shadow candidate design when justified
- A scoped evidence packet and next-step recommendation
// decision packet
You should know exactly what happened.
Baseline
Absolute dates, run volume, provider posture, current cost and latency sources.
Opportunity
Pattern count, eligible route mix, ghost economics, and important exclusions.
Proof
Replay/shadow counts, mismatch severity, policy status, and side-effect posture where tested.
Decision
Observe, expand evidence, canary narrowly, or stop—with an owner for the next action.
Tell us about one workflow.
Include weekly volume, models and tools, whether the output is reviewable, and the cost, latency, or control problem you want to solve.