Service scope
Specify the purchased service, enabled features, supported deployment, provider configuration, customer responsibilities, and any documented exclusions.
// draft terms ยท reviewed 2026-07-20
A review starting point, not an executed agreement.
Punk has not published binding online terms through this page. This draft describes the topics a service agreement should cover and routes prospective customers to a scoped contractual review.
Non-binding draft
These draft terms are informational only. They do not create an agreement, amend an existing agreement, establish an SLA, or replace advice from qualified legal counsel.
// subjects for a written agreement
Terms should match the actual service and deployment.
Data and security
Set data roles, permitted processing, retention, deletion, security responsibilities, incident coordination, and any required DPA or regulated-data terms.
Availability and support
Set any support, maintenance, availability, or incident-notification commitments in writing. The public status page is not an SLA.
Commercial terms
Document fees, billing, taxes, term, renewal, suspension, and termination in the applicable order or agreement. Published product pricing does not itself create a contract.
Acceptable use
Define permitted use, security testing, prohibited misuse, intellectual-property boundaries, and rights needed to operate the service. See the draft acceptable-use posture.
Risk allocation
Define warranties, disclaimers, indemnities, liability limits, governing law, and dispute process after legal review by the relevant parties.
// not promised on this page
Keep public posture and legal commitments distinct.
No SLA
No uptime, support-response, incident-notification, credit, or remedy commitment is made here.
No regulated-data commitment
No BAA, HIPAA suitability, or other regulated-data commitment is made here. Do not send regulated data until the applicable review is complete.
No residency or vendor promise
No region, data-residency, subprocessor, or provider-retention commitment is created by this site.
Need a written agreement?
Send the requested scope, data classes, deployment needs, provider choices, and required documents. Contractual review is separate from product documentation and public pages.